Terms and Conditions

Terms and Conditions – Emaraise

Introduction

Welcome to Emaraise (“we”, “us”, “the company”), the UAE-based brand specializing in luxury eyewear. These Terms (“Terms of Service”) govern your access to and use of our website, products, and services (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Definitions

\n
“Customer”: Any individual or entity purchasing products from Emaraise.
\n
\n
“Products”: Refers to eyewear and related accessories sold by Emaraise.
\n
\n
“Services”: All services provided by Emaraise, including sales, delivery, and customer support.
\n

2. Eligibility

By using our Services, you confirm and warrant that you:

\n
Are at least 18 years of age.
\n
\n
Have the legal capacity to enter into a binding contract.
\n
\n
Reside in the UAE or in a region where we offer our Services.
\n

3. Account Creation

You may be required to create an account to complete your order. You agree to provide accurate and complete information during registration and are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

4. Products and Pricing

\n
Product Availability: While we strive to keep all products available, availability may vary. We reserve the right to limit quantities, discontinue products, or modify specifications without prior notice.
\n
\n
Prices: All prices are in UAE Dirhams (AED) and may be subject to taxes, shipping fees, and other charges at checkout. We reserve the right to adjust prices at any time, but we honor the price at the time of order confirmation.
\n
\n
Promotions: Discounts and special offers may be available under specific terms and may have expiration dates or limitations.
\n

5. Orders and Payment

\n
Order Confirmation: Once you place an order, you will receive an email confirmation. This email confirms receipt of your order but does not constitute acceptance.
\n
\n
Payment: Full payment is required before shipping or delivery. We accept various payment methods, including bank cards, transfers, and others as indicated on the checkout page.
\n
\n
Billing Information: You agree to provide accurate billing details and authorize us to charge your selected payment method.
\n

6. Shipping and Delivery

\n
Shipping Policy: We offer shipping within the UAE. Shipping fees and estimated delivery times are displayed at checkout.
\n
\n
Delivery Time: Delivery times are estimates and may vary depending on location and product availability. We are not responsible for delays caused by shipping carriers or external circumstances.
\n
\n
Order Tracking: Once your order is shipped, you will receive tracking information to monitor delivery status.
\n

7. Returns and Exchanges

\n
Return Policy: Returns or exchanges are only accepted if the item is defective or different from the description. You must notify us within 3 business days of receiving the order.
\n
\n
Original Condition: Items must be unused and returned in their original packaging with all accessories included.
\n
\n
Exclusions: We do not accept returns or exchanges due to change of mind or for custom-made items (e.g., prescription lenses).
\n
\n
Fees: If the issue is due to a manufacturing defect or order error, Emaraise will cover return shipping costs. Otherwise, the customer is responsible.
\n

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your data. For more details on how we collect and use your information, please refer to our [Privacy Policy].

9. Website Use

\n
Intellectual Property: All content on the website, including text, images, logos, and trademarks, is owned by or licensed to Emaraise. It may not be copied or used without prior permission.
\n
\n
Prohibited Use: You agree not to engage in any activity that may disrupt, damage, or impair the website or restrict others from accessing it.
\n

10. Limitation of Liability

To the maximum extent permitted by law, Emaraise shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or services. Our total liability is limited to the amount paid for the product or service in question.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising under these Terms shall be resolved through binding arbitration at the Dubai International Arbitration Centre (DIAC), Dubai, UAE.