Return and Exchange Policy

Return and Exchange Policy – Emaraise

At Emaraise, we are committed to providing our customers with high-quality luxury eyewear. In accordance with the UAE Consumer Protection Law, we clarify our return and exchange policy as follows:

1. Eligible Cases

A customer is entitled to request a return or exchange only in the following cases:

1. 
   

   If the product is defective or damaged upon receipt.

   
   


2. 
   

   If the product is different from the specifications or description provided on our website.

   
   

In these cases only, Emaraise will bear the shipping and return costs.

2. Notification Period

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  The customer must contact the customer service team within 3 business days of receiving the order.

  
  


• 
  

  After this period, any requests for returns or exchanges will not be accepted 

3. General Conditions

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  The product must be in its original condition, unused, and with all accessories included.

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  The product should be returned in its original packaging, along with the invoice or proof of purchase.

  
  
• 
  

  Products that have been scratched, broken, or show signs of use will not be accepted. 

4. Exemptions

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  Returns or exchanges will not be accepted simply due to a change of mind or lack of interest in the product.

  
  
• 
  

  Products that have custom lenses made to the customer’s specifications cannot be returned or exchanged.

  
  



• Products purchased under special promotions or discounts cannot be returned or exchanged unless there is a manufacturing defect.

  
  

5. Return or Exchange Procedure

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  The customer must contact us via email at [email protected], including the order number and photos showing the defect.

  
  



• The product will be inspected by our quality team within 3 business days of receipt to ensure it meets the conditions.

  
  


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  If approved, we will:

  
  
  
  

  • Exchange the product for another available item, or

    
    
  
  
  • 
    

    Refund the amount via the original payment method within a maximum of 14 business days.

    
    
  
  

6. Disclaimer

• Emaraise reserves the right to refuse any request that does not comply with the above conditions.




• Emaraise is not responsible for any damage resulting from misuse or neglect after receipt of the product.